Shipping policy
Shipping Policy
Moore Tactical LLC will strive to ship orders as quickly as possible. However, products are sourced from multiple companies and may also be drop shipped therefore order processing and shipping times may vary. Please allow up to 10 business days for your order to be processed. Once the order is processed it will be shipped to you and a tracking number will be emailed. Please see the list of special provisions below regarding order processing and shipping.
- Body Armor will be incurring additional shipping costs due to weight. Body Armor cannot be shipped to NY or CT.
- Once an order has started processing the order cannot be canceled.
- It is the Customers responsibility to ensure that all products are legal to own in their state/city before placing an order. If you have questions as to if the product is legal in your area, you can contact us at info@mooretactical.com and we will try to assist you. However, Moore Tactical LLC holds no responsibility for the accuracy of the information provided. Moore Tactical LLC will not be responsible for items ordered that are not legal to own in the Customers state/city. Absolutely no returns will be accepted or refunds given if a customer orders an item that is no legal in their state and the order has processed.
Return/exchange & warranty policy
Return/Exchange Policy
Moore Tactical LLC will accept returns at our sole discretion and either a refund (shipping costs will not be refunded) or exchange will be issued if the customer has completed all of the following steps. However, returns/exchanges will never be accepted for the following items: BODY ARMOR, BACKPACK ARMOR, TRAUMA PADS, CLEARANCE ITEMS, DISCONTINUED ITEMS, FIREARMS, AMMUNITION, ANY ITEM THAT AFTER INSPECTION HAS BEEN DETERMINED TO HAVE BEEN USED, and FIREARMS ACCESSORIES/OPTICS AFTER THEY HAVE BEEN MOUNTED TO THE FIREARM.
- Customer must contact Moore Tactical LLC at info@mooretactical.com no later than 30 days after purchase to start a return/exchange.
- All products must be in their original packaging with all tags still intact and not have been used or mounted.
- Customer should state in the email if they are returning or want to exchange the product.
- Customer should not ship an item back to Moore Tactical LLC without having followed the steps above and received an email stating the return is authorized. Any items shipped back to Moore Tactical LLC without having received a return authorization will be kept and no refund or exchange will be provided.
- Customer is responsible for return shipping costs.
- Once the returned item is received Moore Tactical LLC will inspect the item to ensure it meets the return criteria. If the item meets the return criteria Moore Tactical LLC will execute the exchange or process the refund to the original payment method. If the item does not meet the return criteria the customer will be contacted with our findings and upon request the item will be shipped back to the customer at the customer’s expense.
- If the item is an exchange the Customer will be responsible for the costs of shipping the new item.
Warranty Policy
Moore Tactical LLC does not handle warranty claims. All warranty claims must be made with the manufacturer of the product and must follow the manufacturers policies. Moore Tactical LLC holds no responsibility for the warranty and if the manufacturer denies a warranty claim for any reason Moore Tactical LLC will not honor the claim nor will Moore Tactical LLC assist in anyway. It is the Customers responsibility to ensure they have followed all warranty policies of the manufacturer including registration of the products. If you have been shot while wearing Tacticon Body Armor and have a police report you must reach out to Tacticon directly for this claim it will not be handled by Moore Tactical LLC
Refund policy for classes
Training Class Refund Policy
Moore Tactical LLC will provide refunds for classes that cannot be attended by the student under the following conditions. Failure to follow the policy listed below will result in no refund being provided.
- Customer must contact Moore Tactical LLC at info@mooretactical.com to request the refund.
- If the Customer requests a refund 30 days or more prior to the class start date a full refund will be provided. The Customer also has the option to receive a credit of the full class cost to apply to a class in the future.
- If the Customer requests a refund less than 30 days but greater than 15 days prior to the class start date a refund of 50% of the course cost will be provided. The Customer also has the option to receive a credit of the full class cost to apply to a class in the future.
- If the Customer requests a refund less than 15 days but greater than 7 days prior to the class start date a refund of 25% of the course cost will be provided. The Customer also has the option to receive a credit in the amount of 75% of the class cost to apply to a class in the future.
- If the Customer requests a refund less than 7 days prior to the start of the class a refund will not be provided. However, the customer will receive a credit in the amount of 50% of the class cost to apply to a class in the future.
- If the Customer is a No Call/No Show for any part of the class, then no refund or class credit will be offered.
- Moore Tactical LLC does understand that life happens and will try our best to work with you on an individual basis outside of the above policy under the following circumstances. INJURY OR ILLNESS OF THE CUSTOMER OR IMMEDIETE FAMILY MEMBER, DEATH OF A FAMILY MEMBER AND LOSS OF EMPLOYMENT. However, please note that no matter the circumstances if you are a No Call/No Show your course fee will not be refunded, nor will a class credit be provided.
Required Documentation and Privacy Policy
ITAR Compliance
Moore Tactical LLC is bound by the requirements of the International Traffic in Arms Regulations (ITAR) as such all persons attending firearms training sessions must be compliant with these regulations. One of the documents listed below must be provided when arriving for a firearms related course. Failure to provide required documentation will result in removal from the course without a refund. (Note these regulations do not apply to non firearms related courses such as CPR/First Aid)
- Birth Certificate AND Valid Driver’s License/State ID Card
- Military ID
- US Passport or Passport Card
- Naturalization Certificate – N-550
- Permanent Residence Card – I-551
- Protected Persons Card
- Consular Report of a Birth Abroad
- Certificate of Citizenship – N-560
Privacy Policy
Moore Tactical LLC takes privacy very seriously and will abide by the privacy policy listed below.
- Moore Tactical LLC will not keep any record of the documents listed above. Students must merely show the documents to prove compliance.
- Moore Tactical LLC will keep record of all students as required for compliance with state, federal, local, and NRA regulations. These records will be kept the required length of time by law and NRA regulations to include in perpetuity if required.
- Moore Tactical LLC may at their discretion record training sessions via photos, videos, live stream or any other media deemed appropriate. These recordings may be used on social media, websites, blogs, videos, or advertisements. Students faces or other identifying features may be featured in these recordings. However, Moore Tactical LLC will never provide names, addresses, or other personal information of students in conjunction with these recordings without the express written consent of the student.
- Moore Tactical LLC will not disclose any student information to any entity with the following being the only exceptions
- Student information will be provided to state, federal, and local governments as required for the student to receive their certifications as part of completion of the class. Only the minimum amount of information required will be provided.
- Student information will be provided to the National Rifle Association as required to show proof of course completion and to receive student certificates of completion. Only the minimum amount of information required will be provided.
- Student information will only be provided to other entities not listed above IF a valid warrant or other document certified by a Judge is produced and verified. In such case only the information covered by the warrant/court document will be provided.